Automated Job Creation
Automated BigChange job creation from inbound emails and safeguard SLA compliance across their client base consisting of tens of different insurance clients.
Key Results
The Challenge
Dozens of insurance clients sent job requests in different email formats. Staff spent 5-10 minutes per request on manual data entry, risking missed emails and SLA breaches. The manual process couldn't scale without adding headcount.
The Solution
We built an AI workflow that automatically reads and interprets inbound emails, creates job records with the correct business logic, and flags uncertainties for human review.
Key Capabilities
Automatic Email Interpretation
AI parses inbound emails across variable formats, extracting job details and mapping them intelligently to the correct fields.
Intelligent Business Logic
Applies business rules automatically — determining job type, duration, priority, and SLA requirements without human intervention.
Uncertainty Detection & Escalation
When the AI encounters ambiguity, it flags the request for human review rather than making assumptions — protecting accuracy and compliance.
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