Ongoing Retainers
Continuous improvement and support for your Adobe Commerce (Magento) store. Our retainer partnerships provide ongoing development, optimisation, and strategic guidance to help your business grow and evolve.
We are in this together
We offer a range of retainer agreements to suit what you need. We can also offer extra benefits like a dedicated eCommerce account manager (AM). Our AMs are integral to the running of retainers, as they're constantly planning and scheduling work in collaboration with our clients. Our agile practices then allow us to time-box delivery into fortnightly sprints. What makes our retainers so popular with clients is that they're purely agreements. Nothing is signed and everything is flexible, allowing clients to scale up in advance of peak trading times to really provide that return on investment. No obligation, just what you need, when you need it.
Communication is key
The key to any good relationship is communication. That's why we don't charge for phone calls, weekly meetings, or monthly meetings. We want you to talk to us as often as you like. We do believe in structure though, so we've carefully designed a process that means that our clients and our team know when and what needs to be communicated and sets expectations we're keen to uphold.
Timed Delivery
A pre-agreed number of hours to deliver each month. Regular communication through phone calls and emails. Customer portal and ticketing system to manage task planning and communication.
Running like clockwork
One of the most precious things to us with our retainers is our ability to deliver the hours when you need them. We put a lot of effort into our planning and budgets to ensure we have resources available when you need them, so you never need to worry.
Our Retainer Process
Structured approach to continuous improvement and long-term partnership success.
Monthly Planning
MonthlyStrategic planning sessions to prioritize improvements and new features based on business goals.
Sprint Development
ContinuousAgile development cycles delivering improvements and new features regularly.
Performance Review
MonthlyRegular analysis of site performance, conversion metrics, and user behavior.
Strategic Consultation
QuarterlyOngoing strategic advice and market insights to guide platform evolution.
Retainer Deliverables
Comprehensive ongoing services designed to continuously improve and grow your e-commerce platform.
Development & Enhancement
- New feature development
- UX/UI improvements and updates
- Performance optimisation
- Third-party integrations
- Custom functionality additions
- Mobile experience enhancements
Analysis & Optimization
- Conversion rate optimisation
- User behavior analysis
- A/B testing and experimentation
- SEO improvements
- Analytics setup and reporting
- Market trend analysis
Support & Maintenance
- Technical support and troubleshooting
- Security monitoring and updates
- Platform maintenance and updates
- Content management support
- Training and documentation
- Strategic consulting and advice
Ready for a Long-Term Partnership?
Let's discuss how our retainer services can help your e-commerce platform continuously evolve and deliver better results.