Adobe Updates Release and Support Schedules

Adobe has announced updates to its release and support schedules for Adobe Commerce, including extended support timelines for version 2.4.4 and new paid extended support options. These changes provide merchants with greater flexibility in planning their platform upgrades and infrastructure investments.

Support Timeline Updates

Adobe Commerce 2.4.4 will receive extended support beyond the original schedule, providing merchants with additional time to plan and execute upgrades. This extended window is particularly valuable for merchants operating at scale, where platform upgrades require careful coordination and extensive testing.

The updated timeline reflects Adobe's commitment to supporting the large installed base of merchants on 2.4.x versions whilst encouraging eventual migration to newer versions with enhanced capabilities and performance improvements.

Enhanced Security Patching

Adobe will provide additional security patches for supported versions, with a particular focus on critical vulnerabilities and those being exploited in the wild. The enhanced patching cycle ensures merchants have timely access to fixes without waiting for scheduled quarterly releases.

Security patches are available both through standard quality updates and through an accelerated security-only update track, allowing merchants to apply critical fixes with minimal testing overhead.

Paid Extended Support Options

For merchants requiring support beyond standard timelines, Adobe now offers paid extended support programmes. These programmes provide:

• Extended security patches and quality fixes for specified versions
• Priority support queues and dedicated technical resources
• Custom backport services for critical fixes and features
• Flexible timelines tailored to individual merchant needs
• Proactive notifications of upcoming maintenance and deprecations

This option is particularly valuable for merchants managing complex integrations or those with extended release cycles for their own custom code.

Planning Your Upgrade Strategy

The updated support schedules provide clarity for merchants planning their technology roadmap. Key considerations include:

• Version 2.4.4 and Earlier: Extended support gives merchants more time to plan upgrades, but planning should begin now to avoid rushed migrations.
• Version 2.4.5 and Later: These versions include significant performance improvements and new capabilities, making upgrades increasingly attractive.
• Paid Extended Support: Consider this option if standard timelines don't align with your business or technical constraints.

Implications for Merchants

These updates provide merchants with important flexibility, but they shouldn't be interpreted as permission to delay necessary upgrades. Modern versions of Adobe Commerce offer substantial benefits including improved performance, security and developer experience.

Merchants should view the extended timelines as planning windows, not indefinite support periods. Engaging with integrators and partners early to assess upgrade readiness will help ensure smooth transitions when timelines do conclude.

What's Next

Adobe continues to improve the upgrade experience through better tooling, migration guides and support resources. Merchants are encouraged to review the updated support schedules and begin planning their upgrade strategy accordingly.