PayPal Express Checkout Patch Released for Cloud Merchants

PayPal Express Checkout Patch Released for Cloud Merchants

Adobe Commerce has released an urgent patch addressing a critical issue with PayPal Express Checkout integration affecting cloud merchants. The fix resolves a significant shipping address problem that has been impacting order processing for merchants with custom region configurations.

The Issue

The bug occurred when customers manually entered country regions during checkout using PayPal Express Checkout. In certain scenarios, the system failed to properly validate and process these manually-entered region codes, leading to order errors and failed transactions. This has been particularly problematic for merchants operating in regions with custom administrative divisions or territories where standard country codes don't apply.

Impact Scope

The issue primarily affects Adobe Commerce Cloud merchants using PayPal Express Checkout with custom region configurations. Affected merchants have experienced checkout failures, abandoned carts, and customer frustration during the payment process. Given the critical nature of payment processing, this patch addresses a high-priority operational concern.

Technical Details

The patch includes refinements to region validation logic within the PayPal integration module. The fix ensures that manually-entered region data is correctly mapped to the internal system, regardless of whether the region uses standard ISO codes or custom merchant-defined values. This prevents the downstream errors that were previously causing transaction failures.

What Merchants Should Do

Cloud merchants should prioritise applying this patch immediately. The update is straightforward and requires no custom configuration. Once applied, the patch restores reliable checkout functionality for customers using PayPal Express Checkout with manual region entry.

If your business operates in regions with non-standard administrative divisions or custom region codes, you should verify the patch thoroughly on a staging environment before deploying to production. Comprehensive testing of the checkout flow with PayPal Express Checkout is recommended to confirm resolution.

Going Forward

This patch demonstrates the importance of staying current with platform updates. For merchants operating Adobe Commerce Cloud, regular patch application ensures both security and operational stability. If you haven't yet validated this fix or have experienced related issues, contacting your Adobe Commerce support contact or implementation partner is advisable to ensure swift resolution.